Top Frequently Asked Questions (FAQ)

We have compiled a list of the top frequently asked questions (FAQ) and have attempted to answer them to the best of our abilities to help you better understand our services and practice philosophy. Please contact us if you have additional questions or concerns at 855-722-3338.

How can Dr. Angeline Dy protect me from exposure to COVID-19?

Stride Anew and its associates take COVID-19 crisis seriously and follows the guidelines set forth by federal and local governing agencies to prevent the spread of the infection and flatten the curve. We take every precautionary measure from proper Personal Protective Equipment (PPE) attire to social distancing whenever possible.

Stride Anew requests you to answer COVID-19 related questions when we confirm your appointment to reduce the risk of spreading COVID-19 and other illnesses. If you are feeling ill or have flu like symptoms, you are required to call our Call Center and inform us so we can reschedule your appointment.

Dr. Dy and our associate will wear PPE and practice physical distancing from non patients with every visit to minimize exposure to health hazards.

Does Stride Anew sterilize their instruments?

Stride Anew utilizes the autoclave sterilizer unit to sterilize all the instruments for your safety and health. The autoclave uses high pressures and temperatures to inactivate all microorganisms and their spores. It is the most effective and efficient sterilization method to sterilize medical instruments and equipment.

Do I have to wear Personal Protective Equipment (PPE) when Dr. Dy visits me?

Stride Anew requests patients to wear masks when face to face with the Dr. Dy and her associates for mutual protection and safety during the COVID-19 pandemic.

What does Routine Footcare mean?

Routine Footcare implies the treatment and management of elongated toenails in patients who do not have any medical ailments or co-morbidities. This may include trimming of corns and calluses as well. Routine footcare without co-morbidities are non-covered services by a majority of the healthcare insurance carriers.

What does at Risk Footcare mean?

An at Risk Footcare refers to the treatment and management of elongated toenails and corns and calluses in patient with associated medical ailments that may result in foot related complications that may lead to possible limb loss. Co-morbidities include Diabetes Mellitus (DM), Peripheral Vascular Disease (PVD), Neuropathy, etc.

Does Stride Anew treat ingrown toenails at my house?

Stride Anew provides treatment for the relief of painful ingrown toenails in the comfort of your home. Dr. Angeline Dy will provide a thorough evaluation and examination of the affected toe and provide treatment options including removal of the offending nail if necessary. The removal of the ingrown toenail is performed under aseptic technique using sterile instruments for your safety and health.

How do I make an appointment for the doctor to see me at home?

Scheduling an appointment with Stride Anew is easy. Please call the Stride Anew’s Call Center at 855-722-3338. One of our friendly associates will assist you with scheduling a doctor’s visit in the convenience of your home.

Please provide the associate your full name, date of birth, address, and telephone number.

Who will be treating my footcare needs?

At Stride Anew, you will be seen by one of our licensed podiatrists like Dr. Angeline D. Dy. We will do our best to provide you exceptional quality and professional services for your footcare needs.

Does Stride Anew take my insurances?

Many foot care services are not covered by insurance companies unless very specific criteria are met. By not accepting insurance we are able to focus on your foot heath and not insurance claims. We will provide you will documentation of what we did if you would like to submit the insurance paperwork yourself.

Is there a Co-Pay for the home visit?

Stride Anew does not charge separate co-payment with home care visits.

Is there an extra fee to have the doctor come to my house?

Stride Anew never charges extra fee for travel time. This can be a saving of upwards to $75.00.

Questions FAQ